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Anticipate : knowing what customers need before they do

Tác giả: Bill Thomas, Jeff Tobe

Contents: Strategy: Creating and destroying customer value; Doing the right things for the wrong reasons; Not all customers are good customers; When customers speak who hears them; Input is vital but involvement multiplies the value; It takes two; Customer focus is a process, not an event; Culture, ...

Beating the global odds : successful decision making in a confused and troubled world

Tác giả: Paul A Laudicina

The Answer to Global Overload Contending with the 24/7 news cycle and an endless barrage of choices and information has stymied leadership and decision making strategies among those at the top. But we all know, this is not a just a problem for the elite.

Politics of privatization

Tác giả: John A Gould

Offering both new empirical information and nuanced political analysis, his in depth study reveals a surprising relationship between political liberalization and economic reform.

Managing in a time of great change

Tác giả: Peter F Drucker

Contents: The theory of the business; Planning for uncertainty; The five deadly business sins; Managing the family business; Six rules for presidents; Managing in the network society; The new society of organizations; There are three kinds of teams; The information revolution in retail; The ...

Social machines : how to develop connected products that change customers' lives

Tác giả: Peter Semmelhack

Contents: A social internet of things; Why social networks must evolve; Social machines and the future of mankind.