An investigation into the current situations of the reception department at Thanh Tam seaside resort and some suggestions for enhancing its service quality

• Tác giả: Nguyen Quynh Nhu |
• Giảng viên hướng dẫn: MA. Bui Thi Kim Phung |
• Chuyên ngành: Tiếng Anh Du lịch

Part A: Introduction; Part B: Development (Chapter 1: Theoretical background; Chapter 2: Case description; Chapter 3: Analysis and evaluation; Chapter 3: Analysis and evaluation); Part C: Conclusion and suggestions