An investigation into the real situation and some solutions to improving the service quality of front office department at Hai Au hotel Quy Nhon

• Tác giả: Phan Thi Thanh Phuong |
• Giảng viên hướng dẫn: MA. Phan Thi Le Huyen |
• Chuyên ngành: Tiếng Anh Du lịch

Part a. Introduction ; Part b. Content (chapter 1. Theoretical background; chapter 2. Case description; chapter 3. Analysis and evaluation); Part c. Conclusion and suggestions