An investigation into the real situation and some solutions to improving the service quality of reception service at Lang Co beach resort

• Tác giả: Nguyen Thi Kim Dung |
• Giảng viên hướng dẫn: MA. Phan Thi Le Huyen |
• Chuyên ngành: Tiếng Anh Du lịch

Part a. Introduction; Part b. Content (chapter 1. Theoretical background; chapter 2. Case description; chapter 3. Analysis and evaluation); Part c. Conclusion and suggestions.