An investigation into the real situation and some solutions for improving the service quality of the customer care department at Tien Sa Hotel

• Tác giả: Le Thi Loan |
• Giảng viên hướng dẫn: Tran Van Vy |
• Chuyên ngành: Tiếng Anh Du lịch

Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions.