Solutions to better the reservation and check in processes at Danang hotel

• Tác giả: Nguyen Ha Anh Thu |
• Giảng viên hướng dẫn: Huynh Vu Chi Tam |
• Chuyên ngành: Tiếng Anh Biên - Phiên dịch

Introduction; Theoretical background about hotel and hotel products, hotel business, guest resources, receiptionist,..; Case description; Analysis and evaluation; Suggestions.