CSDL Luận văn - Luận án
Research on the impact of service quality and customer experience on customer satisfaction at Vietnam prosperity joint stock commercial bank VPbank - Da Nang branch - Ham Nghi
Số trang:
84 p.
Chuyên ngành:
Quản trị Kinh doanh
Mã phân loại:
658
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2023
Ngôn ngữ: Tiếng Anh
Chủ đề:
Business management
&
Customer services
Tóm tắt:
Chapter 1. Introduction; Chapter 2. Lirerature review; Chapter 3. Research methods; Chapter 4. Research results; Chapter 5. Conclusions and recommendations.
Luận văn liên quan
- Assessment of the impact of marketing mix factors on customer satisfaction at S-Tours tour services company
- Research on factors affecting the ecision to choose debit card service at Vietnam prosperity joint stock commercial bank (VPbank)
- Research on the factors affecting the brand awareness of the Huong Da shopping center of customers in Da Nang
- Measuring customer loyalty at Vietcombank commercial joint stock bank
- Research on factors affecting customers' decision to use domestic credit cards at Saigon Thuong Tin commercial joint stock bank - Song Han branch – Da Nang city