Tóm tắt:

This graduation paper focused on the real situation and solution to improve the service quality of the reception Department at Satya Da Nang Hotel. In my paper, I present some tables of the number of guests as well as Satya Da Nang Hotel’s business to make it clearer. After discussing those problems, I will give some solutions and suggestions to improve the service quality of the reception Department at Satya Da Nang Hotel.