Tóm tắt:

In this graduation paper, I would like to make an investigation into the real situation of the restaurant at Avora Hotel. This thesis is carried out basing on the theoretical background and the practical data collected. Firstly, the data about Avora are collected. Then all these data were analyzed and assessed basing on the theoretical background and real experiences. I also give some tables about the result of business and the number of tourists coming to the hotel to make paper more clearly. At last, I give some suggestions to improving the quality service of Food & Beverage Department at Avora Hotel located in Da Nang.