CSDL Luận văn - Luận án
An investigation into the real situation and some solutions to improving the service quality of receptionists at Bien Vang hotel, Danang
Số trang:
56 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2019
Ngôn ngữ: Tiếng Anh
Chủ đề:
English language
Tóm tắt:
In this graduation paper, I would like to investigate into the service quality of the Front Office Department in Bien Vang Hotel and give some suggestions to improve it. This graduation paper (a) stater why I selected this topic(rationale),(b) presents some concepts involved in front office department and the service quality,(c) describes Bien Vang Hotel and the services of the front office department,(d) analyses and evaluates the service quality of the front office department and ( e) gives some suggestion for improving it. By doing this research. I hope the Bien Vang Hotel will attract more guests to the hotel.
Luận văn liên quan
- An analysis of the suggested translation of chapter 5 from the book the anxious generation: how the great rewiring of childhood is causing an epidemic of mental illness, Jonathan Haidt, 2024
- An analysis of the suggested translation of chapter 11 from the book “mind your body” by Nicole J. Sachs, february 2025
- An investigation into the real situation and some solutions for improving the service quality of the F&B department at Muong Thanh Holiday Hue Hotel
- An investigation into the real situation and some solutions for improving the service quality of the customer care department at Tien Sa Hotel
- An analysis of the suggested translation of chapter 6 from the book “the element: how finding your passion changes everything” by Ken Robinson and Lou Aronica, 2009