Tóm tắt:

This graduation paper investigates and analyzes the real situation of the service quality of the Food and Beverage Department at Sea Place restaurant. To carry out this case study I have collected all of the main related information about the restaurant, hotel, etc. from the data of the Food and Beverage Department and the customer’s evaluations of the restaurant through my survey, findings, and observation. Author will also present information about staff, services, organizational structure of the restaurant. Through the discussion about the problem, author would offer some solutions to improve the service quality of the restaurant.