Tóm tắt:

This study would pay attention to three important sectors as follows: Firstly, the researcher will focus on finding out information about hotel business and the real situation of Orchard Deli restaurant in Stay hotel recently. To learn about this issue, the researcher has to search and reference some materials on the Internet. Secondly, the researcher will analyze serving process and find out the strong and weak points in serving process.To learn about this, the researcher observes work environment in Stay Hotel during internship time. Finally, the researcher will give some solutions which are suitable for that reality in order to improve the quality of service.