CSDL Luận văn - Luận án
Solution to improving quality of reception service at Sanouva Danang Hotel
Số trang:
58 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2018
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Hotel
Tóm tắt:
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Sanouva Danang Hotel; Strengths and weaknesses of the reception department at Sanouva Danang Hotel and some solution to improving the quality of reception department.
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- An investigation into the service quality of the front office department in Sanouva Da Nang Hotel and some suggestions