2961An investigation into the real situation and some solutions to improving the service quality of front office at Naman retreat resort
Chapter 1: Introduction; Chapter 2: The theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions.
2962An investigation into the real situation and some solutions to improving the service quality of front office department at Hai Au hotel Quy Nhon
Part a. Introduction ; Part b. Content (chapter 1. Theoretical background; chapter 2. Case description; chapter 3. Analysis and evaluation); Part c. Conclusion and suggestions
2963An investigation into the real situation and some solutions to improving the service quality of Green House Restaurant at Hyatt Regency Danang Resort
This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department at Hyatt Regency Danang Resort and the guests’ evaluations of the restaurant through findings, and observation. Based on this information, author would offer some characteristics of staff, service, organizational structure and tourist resource of the Green House restaurant, then propose some suggestions to improve the service quality of the restaurant.
2964An Investigation into the Real Situation and Some Solutions to Improving the Service Quality of Guest Relation Department at Intercontinental Da Nang Sun Peninsula Resort
Chapter I is theoretical background about hotel business and Guest Service; Chapter II is case description describing the overview of Intercontinental Da Nang Sun Peninsula Resort and Guest Relation Department at the resort; Chapter III includes real situation about service quality at Guest Relation Department with analysis and evaluation.
2965An investigation into the real situation and some solutions to improving the service quality of housekeeping at Citadines pearl Hoi An
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
2966An investigation into the real situation and some solutions to improving the service quality of housekeeping department at Balcona hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case discription; Chapter 4: Analysis and evaluation; Chapter 5. Difficulties and solutions; Chapter 6. Conclusions and suggestions.
2967An investigation into the real situation and some solutions to improving the service quality of housekeeping department at Luxtery hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
2968An investigation into the real situation and some solutions to improving the service quality of housekeeping department at Muong Thanh Holiday Hoian Hotel
Chapter I. The Theoretical Background about Hospitality Industry and the Housekeeping Business; Chapter II. Case Description describing the overview of Muong Thanh Holiday Hoian Hotel and Housekeeping Department; Chapter III. Includes the real situation of the housekeeping’s business activities, services, and guest’s feedback with the Analysis and Evaluation.
2969An investigation into the real situation and some solutions to improving the service quality of reception department at Balcona hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Summary and conclusion.
2970An investigation into the real situation and some solutions to improving the service quality of reception department at Ban Thach riverside hotel
Chapter 1: Theoretical backgroundgeneral theory on tourism and tourists; Chapter 2: Case description; Chapter 3: Analysis and evaluation.