Tóm tắt:

Chapter 1: The introduction of the paper, presenting rationale, aims, objectives, scope of the study, method of the study, and the organization of the study; Chapter 2: The presentation about the theoretical background for this graduation paper; Chapter 3: A case description describing the overview of Pullman Danang Beach Resort and Front Office Service at this resort; Chapter 4: Analyzing and evaluating the real situation about Front Office activities; Chapter 5: Outlines the difficulties that the Pullman Danang Beach Resort Front Office Department is facing and proposing a number of solutions to solve; Chapter 6: Some suggestions on a strategy to improve the quality of service at the Pullman Danang Beach Resort Front Office Department.