CSDL sách
001
000004388
003
LDTU
020
$a9781439060322
041
$aeng
082
$a647.94 068
100
$aFord, Robert C $etác giả
245
$aManaging quality service in hospitality: How organizations achieve excellence in the guest experience
260
$aChina $bDelmar Cengage Learning $c2012
300
$a516 p. $c23 cm
520
$aContents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The cocreation of value.
650
$aHospitality industry--Management
653
$aHospitality industry
700
$aSturman, Michael C $e tác giả
852
$a7/25 Quang Trung $bTiếng Anh
911
Trần Thị Hậu
927
Mua
928
39675
Sách Chuyên ngành