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LDTU
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$a9781423145844
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$aLibrary of Congress
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$aeng
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$a791.06875924 $223
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$a
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$aBe Our Guest $bPerfecting the Art of Customer Service $cTheodore Kinn,Tom Staggs
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$aRevised and updated edition
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$aNew York $bDisney $c2011
300
$a208 p. $c24 cm.
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$aNow, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
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$aWalt Disney World $a Amusement parks $aCustomer services
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$aWalt Disney World $aAmusement parks $aCustomer services
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$aKinn,Theodorei $aStaggs,Tom
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$a7/25 Quang Trung $bNgoại văn
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Nguyễn Thị Hảo
927
Mua
928
34148
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