CSDL sách
001
000006818
003
LDTU
020
$a0131753576
041
$aeng
082
$a647. 94 068
100
$aStiel, Holly $etác giả
245
$aUltimate Service $bThe Complete Handbook to the World of the Concierge $cHolly Stiel and Delta Collins
260
$aNew York $bPrentice Hall College Div $c1994
300
$a200 p. $c30 cm
520
$aThe book includes topics such as building relationships, the telephone manager, handling routine and unusual requests, handling irate customers, and organizing a consierge department. Emphasis is placed on the responsibility of the consierge to provide the best possible service. The impact of the consierge in relation to the overall image/operation of the hotel is also discussed.
650
$aHotel concierge
653
$aHotel concierge
700
$aCollins, Delta $e tác giả
852
$a209 Phan Thanh $bNgoại văn
911
Trần Thị Hậu
927
Tặng
928
32299