CSDL sách
001
000007076
003
LDTU
020
$a0824785177
041
$aeng
082
$a658.562
100
$aRosander, A. C. $eAuthor
245
$aDeming's 14 points applied to services $cA. C. Rosander
260
$aN.Y $bMarcel Dekker $c1991
300
$a148 p. $c23 cm.
500
$aTemasek polytechnic Library
520
$aDeming's 14 Points Applied to Services offers a program for implementing quality control techniques…from evaluating and training workers to setting long-term goals and company-wide policies…and shows how to establish a valid quality service program; eliminate barriers within and among corporate departments; encourage desirable behavior in salespeople, clerks, attendants, and other service personnel; meet customers, demands rapidly and accurately; save time and money by reducing rework; and utilize ideas generated by employees and clients.
650
$aService industries -- Quality control
653
$aService industries
852
$a209 Phan Thanh $bNgoại văn
911
Đinh Thị Thu Hồng
927
Tặng
928
31880
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