CSDL sách

Trở về
001
000005312
003
LDTU
020
$a0471382582
041
$aeng
082
$a658.8
100
$aSterne, Jim
245
$aCustomer service on the internet $bBuilding relationships, increasing loyalty, and staying competitive $cJim Sterne
250
$a2nd ed.
260
$aNew York $bJohn Wiley $c2000
300
$a351 p. $bimages $c24 cm
500
$aGift of the Asia foundation not for re-sale
504
$a Index: p. 337 - 351
520
$aThe web was made for customer service, customer service in a modern world, publishing on the web, managing E-Mail: when customer come calling, encouraging customer conversations, measuring your success, knowing your customers as individuals-again, extranets-access to live information.
650
$aInternet marketing
653
$aInternet
852
$a209 Phan Thanh $bTiếng Anh
911
Nguyễn Thị Hảo
927
Tặng
928
9281
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