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Sound ideas

Tác giả: Michael Krasny, M.E. Sokolik

Reading involves interpreting all types of texts: fiction, nonfiction, poetry, graphic novels, advertisements, spoken words, and more. Sound Ideas is a reader that acknowledges this – and that a wide variety of linguistic backgrounds make up today's college classrooms. Sound Ideas addresses the ...

Taking sides : clashing views on social issues

Tác giả: Kurt Finsterbusch

Present current controversial issues in a debate-style format designed to stimulate student interest and develop critical thinking skills. Each issue is thoughtfully framed with an issue summary, an issue introduction, and a postscript or challenge questions. Taking Sides readers feature an ...

Strategic management : 5th ed.

Tác giả: Gregory G. Dess

Providing solid treatment of traditional topics in strategic management as well as thorough coverage of contemporary topics such as digital & internet strategies, innovation & corporate entrepreneurship, knowledge management, and intellectual assets. The text is rounded off by rich, ...

Management a real world approach

Tác giả: Andrew W. Ghillyer

Part 1: Foundations; Part 2: Planning and leadership; Part 3: Organization and control; Part 4: The future of management.

Customer service : building successful skills for the twenty-first century

Tác giả: Robert W. Lucas

Covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided ...