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Service industries--Quality control

Duyệt theo:
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Deming's 14 points applied to services

Tác giả: A. C. Rosander

Deming's 14 Points Applied to Services offers a program for implementing quality control techniques…from evaluating and training workers to setting long-term goals and company-wide policies…and shows how to establish a valid quality service program; eliminate barriers within and among corporate ...

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