ý kiến bạn đọc

Managing quality service in hospitality: How organizations achieve excellence in the guest experience

Tác giả: Robert C Ford, Michael C Sturman, Cherrill P Heaton

Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The ...