Hotel management
Managing hotels effectively: Lessons from outstanding general managers
The environment of the hotel business; Service, people, and profits in the hotel business; An overvie of strategic planning; Planning in hotels; Hotel organization; Coordinating the activities of a hotel; Hotel staffing; Motivation.
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Hotel operations management: second edition
1. The hotel industry: overview and professional career opportunities; 2. The hotel general manager; 3. Management, supervision, and service skills for the GM; 4. Human resources; 5. Accounting; 6. Revenue management; 7. Sales and marketing; 8. The front office; 9. Housekeeping; 10. Food and ...
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Check-In check-Out : managing hotel operations : 8th ed.
Part 1: The hotel industry; Part 2: The reservation process; Part 3: Guest services and rate structures; Part 4: The hotel revenue cycle; Part 5: Technology.
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Hotel front office management: Fourth edition
Hotel front office management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. Specific changes to the fourth edition include the following: Introduction to Hotel ...
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Professional front office management
This book provides the hospitality faculty members and trainers who teach them, practicing industry professionals in the front office departments of hotels throughout the world, and guests who will benefit as the practices described make their hotel experiences more enjoyable.
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