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Management of food and beverage operations: 5th ed.

Tác giả: Jack D. Ninemeier

Goals of management of food and beverage operations are: To provide an up to date introduction for those who are considering a management career in commercial and noncommercial food service. To reinforce basic knowledge and provide fresh perspectives for those who currently manage food service ...

Supervisory skill builders for restaurant and foodservice operations : conducting orientation and training: 3th ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you conduct orientation and training?; Orientation; Diversity training; Training; The four- step training method; Make training stick;...

Supervisory skill builders for restaurant and foodservice operations : handling problems and conflict: 3th ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you handle problems and conflict?; Problem-Solving; Problem- Solving through diversity; Conflict; Tension in the workplace; Managing difficult people.

Supervisory skill builders for restaurant and foodservice operations : effective communication: 3rd ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you communicate?; Myths of communication; Roadblocks to effective communication; Communicating with a diverse audience; The elements of communication; Nonverbal communication; Verbal communication; Listening; Using communication resources; Using the telephone.

Supervisory skill builders for restaurant and foodservice operations : time management: 3rd ed.

Nhóm Tác giả: A nonprofit educational foundation

Overview; How well do you manage your time?; Where does the time go?; Developing time management skills; Diversity and time management; Tools for time management; Time management people skills; Procrastination.