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Mapping work processes

Tác giả: Dianne Galloway

Introduction to mapping; Select a process; Define the process; Map the primary process; Map alternative paths; Map inspection points; Use the map to improve the process; More ways to improve the process.

Paradox : A student tutorial with cases

Tác giả: Eric L. Denna, Michael P. Briggs, Jeff G. Gibbs

Chapter 1: Designing a database; Chapter 2: Creating tables and data entry and editing; Chapter 3: Querying paradox tables; Chapter 4: Reports; Chapter 5: Forms; Chapter 6: Graphics; Chapter 7: Paradox application language.

Making automation work : successful strategies for managing new technology

Tác giả: J. R. McDaniel

Chapter 1: The challenge to U.S manufacturing; Chapter 2: The academic view; Chapter 3: The research plan; Chapter 4: The research sites; Chapter 5: Deciding to adopt AMT; Chapter 6: Managing the implementation; Chapter 7: Evaluating AMT; Chapter 8: How far have we come.

Deming's 14 points applied to services

Tác giả: A. C. Rosander

Deming's 14 Points Applied to Services offers a program for implementing quality control techniques…from evaluating and training workers to setting long-term goals and company-wide policies…and shows how to establish a valid quality service program; eliminate barriers within and among corporate ...

The Crain adventure : the making & building of a family publishing company

Tác giả: Robert Goldsborough

Part 1: It all began in louisville 1916 - 1929; Part 2: The birth of a giant 1930 - 1941; Part 3: War, recovery and boom 1941 - 1965; Part 4: New publications, new challenges 1965 - 1977; Part 5: Broadening the horizons 1978 - 1991.