CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investgation into the real situation and some solutions to improving the service quality of the reception department at Bao Son international hotel
- Tác giả: Nguyen Thu Truong An |
- Giảng viên hướng dẫn: Nguyen Thi Kim Man |
- Chuyên ngành: Tiếng Anh Du lịch
This study will research the whole operation of reception department at Bao Son International hotel in all aspects, especially, focus on the real situations and solutions to improving the service quality of the receptionist at Bao Son International hotel.
An investigation into the real situation of the front office department at luxtery hotel and some solution to improving its operations
- Tác giả: Nguyen Thi Phuong Dung |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Du lịch
This study mainly focuses on researching the working of staffers at the Front Office Department, the attitude of guests about the service and analyzes the number of guests from 2017 to 2019 at Luxtery Hotel. Thus, it will find out the measures to satisfy the needs of guestss, and recommend some solutions to improving the service quality of the Front Ofice Department.
An investigation into the real situation and some solutions to improving the buffet food service of food and beverage department at belle Maison hotel
- Tác giả: Nguyen Thi Anh |
- Giảng viên hướng dẫn: Doan Thi Dieu Lan |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Is theoretical background about hotel business and Food and Beverage Department; Chapter 2. Is case description about the overview and Food and Beverage department at Belle Maison hotel; Chapter 3. Includes analysis and evaluation of the quality of F&B department service and Some Solutions to Improving the Buffet Food Service of Food and Beverage Department at Belle Maison Hotel.
An investigation into customers services at reception and some solutions to attract visitors in memority hotel & villas
- Tác giả: Nguyen Nhat Trung Anh |
- Giảng viên hướng dẫn: Phan Thi Tinh Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Is a the theoretical background of Tourism and Tourist, Hotel, and Hotel Business and customer service at the hotel; Chapter 2. Is a case description describing the overview of Memority Villas and Hotel and the real situation of the quality of customer service at this hotel; Chapter 3. Is the analysis, evaluation of the problems, and the suggestions for giving some solutions to attracting service customer’s to Memority Hotel & Villas.
An investigation into the real situation and some solutions to attracting customers to the restaurant of hadana boutique Danang hotel
- Tác giả: Truong Thi My Duyen |
- Giảng viên hướng dẫn: Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Is theoretical bachground about hotel business and restaurant department; Chapter 2. Is case description describing the real situation of the restaurants in Hadana Boutique Hotel; Chapter 3. Includes discussion with the analysis about this research.