Tóm tắt:

This graduation paper aims to investigate the real situation and provides some practical suggestions to bettering the service quality of the Food and Beverage Department. This small-scale case of study sought to identify real problems, as well as mistakes, and weakness by doing some research, observing, making a survey and working in real life. Base on which, I could show clearly the main limitations in the service quality of the resort, its staffers, or the management etc. that Vinpearl is facing with and put forth some solutions to improving their quality.