38781Managing hotels effectively: Lessons from outstanding general managers
The environment of the hotel business; Service, people, and profits in the hotel business; An overvie of strategic planning; Planning in hotels; Hotel organization; Coordinating the activities of a hotel; Hotel staffing; Motivation.
38782Managing housekeeping operations
Presenting the role of housekeeping in hospitality operations, environmental and energy management, planning organizing the housekeeping department, housekeeping human resource issues, managing inventories, controlling expenses.
38783Managing housekeeping operations: 3rd ed.
Updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.), security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
38784Managing in a time of great change
Contents: The theory of the business; Planning for uncertainty; The five deadly business sins; Managing the family business; Six rules for presidents; Managing in the network society; The new society of organizations; There are three kinds of teams; The information revolution in retail; The information executives need today.
38785Managing innovation: Integrating technological, market and organizational change : 5 ed.
Managing Innovation is an established, bestselling text for MBA, MSc and advanced undergraduate courses on innovation management, management of technology, new product development and entrepreneurship. It is also widely used by managers in both the services and manufacturing sectors
38786Managing knowledge: A practical web-based approach
With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business processes before deploying an internal Web, sparing information managers frustration. The authors demonstrate how to begin this challenging task, how to keep it moving forward, and how to overcome cultural, political, and organizational barriers to success.
38787Managing mailing lists: Majordomo, LISTSERV, listproc, and smartlist
1. Introduction; 2. Designing a mailing list; 3. Maintaining lists with listproc; 4. Maintaining lists with majordomo; 5. Maintaining lists with smartlist; 6. Maintaining lists with LISTSERV lite; 7. Maintaining lists with sendmail; 8. Troubleshooting your lists; 9. Administering listproc; 10. Administering majordomo.
38788Managing oneself
In Managing Oneself, Peter Drucker explains how to do it. The keys: Cultivate a deep understanding of yourself by identifying your most valuable strengths and most dangerous weaknesses; Articulate how you learn and work with others and what your most deeply held values are; and Describe the type of work environment where you can make the greatest contribution. Only when you operate with a combination of your strengths and self-knowledge can you achieve true and lasting excellence. Managing Oneself identifies the probing questions you need to ask to gain the insights essential for taking charge of your career.
38789Managing operations across the supply chain
Part 1. Supply chain: A perspective for operations management; Part 2. Foundations of operations management; Part 3. Integrating relationships across the supply chain; Part 4. Planning for integrated operations across the supply chain; Part 5. Managing change in supply chain operations.
38790Managing quality service in hospitality: How organizations achieve excellence in the guest experience
Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The cocreation of value.