2641An investigate into the real situation of the reception department at Tuyet Son Hotel and some suggestions to improving its service quality
The graduation paper embarks on a study of real context at reception outlet in Tuyet Son Hotel. Accordingly, an analysis of actual problems in the outlet shall be exposed clearly related to quality – based reception department. Through the discussion about the problems, author would like to give some recommendations for Tuyet Son Hotel to enhance customer service skills at the reception department. Author hope my recommendations will help the hotel exceed customer’s expectation and contribute to the growth of hospitality industry of the hotel.
2642An investigatin into the current situations and solutions to increasing the turnover and margin of restaurant business of Vian Hotel in Da Nang city
Theoretical background, case description, analysis and evalution, difficulties and solutions. Suggestions and conclusion.
2643An investigation and solution to improving guests satisfaction with Danang Luxury Hotel's service
Part A: Introduction; Part B: Development: Chapter 1: Theoretical background. Chapter 2: Case description. Chapter 3: Analysis and evluation; Part C: Conclusion and suggestions.
2644An investigation and some solutions for improving the service quality of the restaurant department at Stella Maris Beach hotel
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
2645An investigation and some solutions to improve the serving operation for In-house guest of the receptionist at Bien Vang hotel
Theoretical background; Case description; Conclusion and suggestion.
2646An investigation and some solutions to improving the quality of the staff of the housekeeping department at Ocean Haven Hotel
This purpose of this study is to propose and to recommend some solutions to improve the quality of the staff of the Housekeeping department at Ocean Haven Hotel. Beside, author also analyze some necessary issues about the status of technical facilities as well as the management of technical facilities at the Housekeeping department of Ocean Haven Hotel. Through this graduation paper, author found that À la Carte Hotel has face to many drawbacks. The Housekeeping staff did not perform well in the work process, affecting the hotel revenue. As a result, it is necessary that the hotel takes measures to improve this situation.
2647An investigation and some solutions to improving the service quality of the food and beverage department of Grandvrio Ocean Resort Danang
This graduation paper investigates the real situation and provides solutions to improving the service quality of the Food and Beverage Department at Grandvrio Ocean Resort Danang. This case study is carried out based on the theoretical background and the practical data. To obtain the results, I have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department and the customers’ evaluations of the restaurant through her survey, findings, and observation. Based on this information, author would offer some facts of staff, service, organization structure and tourist resource of the restaurant, then propose some suggestions to improve the service quality of the restaurant.
2648An investigation and some solutions to improving the service quality of the food and beverage department of Hoian Garden Palace Hotel
Theoretical background about hotel business and the food and beverrage department; Case description about an overview ofHoian Garden Palace Hotel, F&B department and organizational framework at this hotel; Includes the real situation of the service quality of the F&B deparment with the analysis and evaluation.
2649An investigation and some solutions to improving the serving operation for inhouse guests of the receptionsits at Thanh Hoang Chau Hotel
This graduation paper is performed to study tourist profile to Thanh Hoang Chau Hotel and improving the serving operation for in-house guests of the receptionist.
2650An investigation and some suggestions to develop tourism potential of Da Nang Museum of Cham sculpture
This case study aims analysing the role of services in attracting tourists and the realities of the museum as well as service there, then giving an interesting tourist attraction. Besides, this case study will compare the number of tourists through the years to show what the museum achieve and what they should improve achieve more.