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Service at its best

Tác giả: Ed, Sanders

Presenting the professional waiter-waitress, professional appearance, table settings- Napkin presentations and table service, serving food and beverages, service preparedness, wine and beverage service, guest communication, the technology of service, the host/ hostess, waiter-waitress profiles.

Housekeeping management

Tác giả: Casado, Matt A.

Part one: Introduction to housekeeping management; Part two: Organization of the housekeeping department; Part three: Technical skills management; Part four: Human resources management; Part five: Administrative controls.

Profitable menu planning : 4th ed.

Tác giả: Drysdale John A, Galipeau Jennifer

This book covers menu costing, pricing, layout, design, menu analysis and provides a wealth of information on a variety of menus. The book is an extremely practical guide with numerous exercises that allow students to practice writing menus.

Restaurant operations management : principles and practices

Tác giả: Jack D. Ninemeier, David K. Hayes

It focuses on financial, labor, and product resources, within the context of pleasing the guests.Topics cover: industry basics, sanitation, safety, nutrition, marketing, menu planning/design/pricing, human resources, accounting/financial management, standard recipes, product ...

Professional front office management

Tác giả: Robert H. Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

This book provides the hospitality faculty members and trainers who teach them, practicing industry professionals in the front office departments of hotels throughout the world, and guests who will benefit as the practices described make their hotel  experiences more enjoyable.