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Managing the guest experience in hospitality

Tác giả: Robert Ford

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides ...

Raising capital : how to Write a financing proposal

Tác giả: Lawrence Flanagan

Presents detailed examples of the four most common types of proposals to secure venture capital and loans: Private Placement Circular; Prospectus or Public Offering; Financing Proposal; and Limited Partnership Offering.

Hospitality management accounting: 5th ed.

Tác giả: Michael M. Coltman

Including: Understanding, analyzing, and interpreting financial statements; Ratio analysis and internal control;The "bottom up" approach to pricing; Cost management and the cost volume profit approach to decisions; Operations

Export import : everything you and your company need to know to compete in world markets

Tác giả: Joseph A. Zodl

This updated guide provides the latest information on trade laws and government regulations including those for NAFTA and GATT.

Handbook of financial analysis for corporate managers : 2nd ed.

Tác giả: Vincent Muro

This book provides comprehensive information and all the tools needed to analyze proposed measures and evaluate results, including how to: determine cost-reduction measures that will produce dramatic overall savings, allocate scarce resources to get the fastest or biggest payback, measure and ...