Service industries--Management
In this book, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion ...
- Vị trí lưu trữ: 03 Quang Trung
- Tổng sách: 5
- Đang rỗi: 5
This book is for everyone interested in customer experience, innovation, and collaborative creation. This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation ...
- Vị trí lưu trữ: 03 Quang Trung
- Tổng sách: 5
- Đang rỗi: 5
This is service design thinking : basics, tools, cases
Chapter 1. Introduction; Chapter 2. What is service design?; Chapter 3. Who are these service designers; Chapter 4. How does service design work?; Chapter 5. What are the tools of service design; Chapter 6. Applied service design; Chapter 7. Deep service design thinking.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 5
- Đang rỗi: 5
Uncommon service : how to win by putting customers at the core of your business
Offering a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 2
- Đang rỗi: 2