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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world

Tác giả: Fred Reichheld, Rob Markey

Part 1. The fundamentals of the net promoter system; Part 2. Getting results.

The outsiders : eight unconventional CEOs and their radically rational blueprint for success

Tác giả: William N Thorndike

Including the stories of eight extraordinary CEOs, who ignored or defied the conventional wisdom of their time and applied a common set of principles to achieve remarkable and enduring success. This title helps us learn the consistent and rational traits that helped these select leaders to achieve ...

Playing to win : how strategy really works

Tác giả: A G Lafley; Roger L Martin

Contents: Strategy = choice; What is winning?; Where to play; How to win; Playing to your strengths; Managing what matters; Thinking through strategy; Shortening your odds.

Turning goals into results : the power of catalytic mechanisms

Tác giả: Jim Collins

In this article, Jim Collins introduces the catalytic mechanism, a simple yet powerful managerial tool that helps turn lofty aspirations into reality. The crucial link between objectives and results, this tool is a galvanizing, nonbureaucratic way to turn one into the other. But the same catalytic ...

Thoughtfully ruthless : the key to exponential growth

Tác giả: Val Wright

Part 1: Why you need to be thoughtfully ruthless; Part 2: Thoughtfully ruthless with your time; Part 3: Thoughtfully ruthless with your energy.