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Hotel Front Office Training Manual with 231 SOP: Professional Front Office Management Guide for Hoteliers & Hospitality

Tác giả: Hotelier Tanji

Presenting 12 chapters ssuch as Reservation policy and procedure; Reservation supervisor's policy and procedure; Guest service agent;s policy and procedure; Cashier's policy and procedure; Front office duty manager's policy and procedure; ...

Bartender guide (Hospitality skills training series)

Nhóm Tác giả: A nonprofit educational foundation

1. Overview; 2. Prepare to train; 3. Present/Practice; 4. Follow up; 5. Employee job knowledge; 6. Employee job skills.

Banquet server guide (Hospitality skills training series)

Nhóm Tác giả: A nonprofit educational foundation

1. Overview; 2. Prepare to train; 3. Present/Practice; 4. Follow up; 5. Employee job knowledge; 6. Employee job skills.