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Polished : the guide to excellence for the modern professional

Tác giả: Tiffany L. Adams

1. Principles of professionalism (POP!); 2. Favorable first impressions;3. The art of meaningful relationship-building; 4. Brilliant conversation and keen listening; 5. Working a room with a plan and networking for results; 6. Executive presence and authentic leadership; 7. Virtual communication ...

Case scenarios in hospitality supervision

Tác giả: Peter Szende

Part 1. Meeting human resources requirements. Part 2. Building your leadership credibility. Part 3. Building and managing performance.Part 4. Encouraging others.Part 5. Dealing with problem behaviors. Part 6. Taking corrective actions. Part 7. When employees are challenging your leadership. Part 8. ...

The essential manager's handbook : the ultimate visual guide to successful management

Introduction to Managing People; Leadership; Achieving High Performance; Effective Communication; Presenting; Negotiating.

The manager's handbook : five simple steps to build a team, stay focused, make better decisions, and crush your competition

Tác giả: David M. Dodson

Part 1: Commitment to building a team; Part 2: Fanatical custodian of time; Part 3: Willingness to seek and take advice; Part 4: Setting and adhering to priorities; Part 5: An obsession with quality.

Leading change toward sustainability : a change-management guide for business, government and civil society

Tác giả: Bob Doppelt

Part I: Why some organisations succeed and others fail. Part II: The wheel of change toward sustainability.