ý kiến bạn đọc

Managing quality service in hospitality: How organizations achieve excellence in the guest experience

Tác giả: Robert C Ford, Michael C Sturman, Cherrill P Heaton

Contents: Meeting guest expectations through planning; Setting the scene for the guest experience; Developing the hospitality culture: Everyone serves; Staffing for service; Training and developing employees to serve; Serving with a smile: Motivating exceptional service; Involving the guest: The ...

Revenue management for the hospitality industry

Tác giả: David K Hayes, Allisha A Miller

Part 1: Revenue management principles. Part 2: Revenue management for hoteliers. Part 3: Revenue management for foodservice operators. Part 4: Revenue management in action.

Revenue management for hospitality and tourism

Tác giả: Patrick Legohérel, Elisabeth Poutier, Alan Fyall

Part 1: Revenue management concepts ad techniques. Part 2: Revenue management in practice.