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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

Tác giả: James L Heskett; Earl W Sasser; Joe Wheeler

Contents: Introduction; Build ownership into your strategic value vision; Leverage value over cost; Put customers to work; Boost your employee OQ; Engineer ownership through anticipatory management; Build a strong and adaptive ownership culture; Sustain your success.

The practice of adaptive leadership : tools and tactics for changing your organization and the world

Tác giả: Ronald A Heifetz; Alexander Grashow; Martin Linsky

Part One. Introduction: purpose and possibility; Part Two. Diagnose the system; Part Three. Mobilize the system; Part Four. See yourself as a system; Part Five. Deploy yourself.

Harvard Business Review manager's handbook : the 17 skills leaders need to stand out

Nhóm Tác giả: Harvard Business Review Press

Part One. Develop a Leader Mindset; Part Two. Managing yourself; Part three. Managing Individuals; Part Four. Managing Teams; Part Five. Managing the Business.

The network imperative : how to survive and grow in the age of digital business models

Tác giả: Barry Libert, Megan Beck, Yoram Wind

Part 1. The promise; Part 2. The principles; Part 3. The pivot; Part 4. The practice.

Harvard Business Review entrepreneur's handbook : everything you need to launch and grow your new business

Nhóm Tác giả: Harvard Business Review Press

Part one: Preparing for the journey; Part two: Defining your enterprise; Part three: Financing your business; Part four: Scaling up; Part five: Looking to the future.