CSDL Luận văn _ Luận án
Chủ đề: Customer services--Management
Enhancing customer care activities for corporate customers at VNC group joint stock company
- Tác giả: To Ngoc Diep |
- Giảng viên hướng dẫn: MBA. Huynh Tinh Cat |
- Chuyên ngành: Quản trị tổng hợp - PSU
Chapter 1. Theoretical foundations of customer care activities; Chapter 2. Introduction to VNC corporation and the current status of customer care activities; Chapter 3. Solutions to improve customer care operations for corporate customers at VNC group in 2023-2025.
Improving customer relationship-building activities at Huy Hung Hiep CO., LTD
- Tác giả: Hoang Trung Thanh |
- Giảng viên hướng dẫn: MBA. Huynh Linh Lan |
- Chuyên ngành: Quản trị tổng hợp - PSU
Chapter 1: Literature review; Chapter 2: Introduction about Huy Hung Hiep Co., LTD; Chapter 3: Research methodology; Chapter 4: Research result; Chapter 5: Conclusions and recommendations.
Assessing customer's satisfaction level about the service quality tours of Vietda Joint Stock company
- Tác giả: Van Duc Nhat |
- Giảng viên hướng dẫn: Nguyen Thi My My, MBA |
- Chuyên ngành: Quản trị tổng hợp - PSU
Chapter 1: Literature review and research model; Chapter 2: Findings assessment customer satisfaction's level about service quality tours of vietda joint stock company; Chapter 3: Recommending some solutions to improve customer satisfaction level about service quality tours of vietda joint stock company.
Perfect the employee performance appraisal at the customer care service center of Vinaphone 3
- Tác giả: Nguyen Do Khanh Tuyen |
- Giảng viên hướng dẫn: MBA. Sai Thi Le Thuy, Ms. Vu Thi Thanh Nga |
- Chuyên ngành: Quản trị tổng hợp - PSU
Chapter 1: The general theory of employee performance appraisal; Chapter 2: Actual situation of employee performance appraisal in customer care service at Vinaphone 3; Chapter 3: Perfection of the employee performance appraisal in customer care service at Vinaphone 3.
Measurement of the customer satisfaction regarding the home loan product at Agribank Danang - Hai Chau Branch
- Tác giả: Bui Quang Vu |
- Giảng viên hướng dẫn: Tran Dinh Uyen, Tran Minh Tung |
- Chuyên ngành: Quản trị tổng hợp - PSU
Chapter 1: Overview of commercial banks services and consumer loans; Chapter 2: Status of consumer lending services in Agribank – Hai Chau; Chapter 3: Some solutions development activity consumer loans at Agribank – Hai Chau.