CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation of english proficiency of the staff of the front office department at the new orient hotel Danang and some solutions for overcoming its shortcomings
- Tác giả: Le Thi Tuyet Lai |
- Giảng viên hướng dẫn: Thai Trinh Thao Nguyen, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation and some solutions for improving the service quality of the restaurant department at Stella Maris Beach hotel
- Tác giả: Nguyễn Thị Thanh Huyền |
- Giảng viên hướng dẫn: Doan Thi Thanh Trang, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situation and some solutions for improving the service quality of the reception department at Vinh Plaza hotel, 2023
- Tác giả: Pham Thi Phuong Thao |
- Giảng viên hướng dẫn: Phan Thi Le Huyen, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situation and solutions for improving the service quality of food and beverage at Citadines Pearl Hoi An
- Tác giả: Ha Thi Yen |
- Giảng viên hướng dẫn: Nguyen Thi Kim Man, M.A |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situation and some solutions for enhancing the english proficiency of the reception epartment at four points by sheraton danang hotel
- Tác giả: Võ Thị Tường Vi |
- Giảng viên hướng dẫn: Tran Thi Minh Giang, PhD |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction about Rationale, Aims, Scope of the study, Method of the study, and Organization of the study; Chapter 2: The Theoretical Background of the hotel and the Reception Department of a Hotel; Chapter 3: Case Description that describes the overview of Four Points by Sheraton Danang Hotel and its Reception Department; Chapter 4: Analysis and Evaluation; Chapter 5: Difficulties that the hotel is encountering and some solutions; Chapter 6: Suggestions for improving the quality of the reception department at Sunny Ocean Hotel and conclusion.