Tóm tắt:

Extending theories of the hotel business, front Office, and hotel service quality, as well as identify problems at the hotel; Investigating the reception department service; Recognize the functions and implications of the reception department, as well as some ways of increasing the department's service quality; Examining he advantages and disadvantages of the reception department’s service quality at Muong Thanh Luxury Song Han Hotel; Proposing solutions to improve the reception department’s service quality at the Muong Than Luxury Song Han Hotel.