Tóm tắt:

Research systematize theoretical and practical issues about the hotel reception department; Understand the functions, duties and importance of the reception department at the hotel; Investigate in detail the whole process and the real situations and some solutions for maintaining and strengthening the tourist attraction of the receptionist at Muong Thanh Luxury Song Han Da Nang Hotel; Figure out the strengths and the weaknesses in the procedures of the service quality of the reception department at the hotel; Suggest some solutions to improving for maintaining and strengthening the tourist attraction of the reception department at Muong Thanh Luxury Song Han Da Nang Hotel.