Tóm tắt:

Chapter 1: General information with rationale, aims and objectives, scope of the study, method of study, and study’s organization of the study will be given; Chapter 2: Theoretical background for this report will be presented; Chapter 3: Case description of Sala Danang Beach hotel, introducing the Reception department and the overview of the hotel's check-in and check-out procedure; Chapter 4: Analysis and ealuation of the check-in and check-out procedures at the Sala Danang Beach hotel; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions to enhance the quality of the Sala Danang Beach hotel check-in and check-out procedure.