CSDL Luận văn - Luận án
An investigation into the real situation and solutions for improving service quality of front office department at Pullman DaNang Beach & Resort
Tóm tắt:
Chapter 1: The introduction of the paper, presenting rationale, aims, objectives, scope of the study, method of the study, and the organization of the study; Chapter 2: The presentation about the theoretical background for this graduation paper; Chapter 3: A case description describing the overview of Pullman Danang Beach Resort and Front Office Service at this resort; Chapter 4: Analyzing and evaluating the real situation about Front Office activities; Chapter 5: Outlines the difficulties that the Pullman Danang Beach Resort Front Office Department is facing and proposing a number of solutions to solve; Chapter 6: Some suggestions on a strategy to improve the quality of service at the Pullman Danang Beach Resort Front Office Department.
- An investigation into the real situation and some solutions for improving the service quality of the restaurant department at Grand Sunrise Boutique hotel
- An investigation into the real situation and some solutions for improving the quality of breakfast buffet service of bistecca restaurant at New Orient hotel
- An investigation into the real situation and solutions to improving the quality of human resources at Royal Lotus Danang hotel
- An investigation into the real situation and some solutions for improving the service quality of the spa at New Orient Hotel
- An investigation into factors affecting customer satisfaction on reception department at Maximilan Danang beach hotel and some solutions for improving customer satisfaction