CSDL Luận văn - Luận án
An investigation into the real situation and some solutions for improving the service suality of the front office department at Da Nang Mikazuki Japanese Resorts and Spa
Tóm tắt:
Chapter 1: The introduction of the graduation thesis including rationale, aims and objectives, scope of the study, method of the study and study’s organization; Chapter 2: The Theoretical background for this graduation paper; Chapter 3: The general information about Da Nang Mikazuki Japanese Resorts and Spa; Chapter 4: The real situation about the service quality of front office department at Da Nang Mikazuki Japanese Resorts and Spa with analysis and evaluation; Chapter 5: Some difficulties and solutions to improve the service quality of front office department at Da Nang Mikazuki Japanese Resorts and Spa; Chapter 6: Conclusion and some suggestions to improve the service quality of front office department at Da Nang Mikazuki Japanese Resorts and Spa.
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