Tóm tắt:

Chapter 1: The introduction of the graduation thesis including rationale, aims and objectives, scope of the study, method of the study and study’s organization; Chapter 2: The Theoretical background for this graduation paper; Chapter 3: The general information about Da Nang Mikazuki Japanese Resorts and Spa; Chapter 4: The real situation about the service quality of front office department at Da Nang Mikazuki Japanese Resorts and Spa with analysis and evaluation; Chapter 5: Some difficulties and solutions to improve the service quality of front office department at Da Nang Mikazuki Japanese Resorts and Spa; Chapter 6: Conclusion and some suggestions to improve the service quality of front office department at Da Nang Mikazuki Japanese Resorts and Spa.