CSDL Luận văn - Luận án
An investigation into the real situation and some solution to improving the quality of reception service at Citadines Blue Cove Danang Hotel
Số trang:
54 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2022
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Chapter 1: The introduction is the rationale, aims, scope, method of study, and study’s organization; Chapter 2: Theoretical Background of the hotel industry, reception department and service quality in the hotel; Chapter 3: Case Description- the Basic Information about CBC Danang Hotel and reception department; Chapter 4: Analysis and evalution about eeal situation at CBC Danang Hotel; Chapter 5: Difficulties and qolutions about the qervice quality of reception department at CBC Danang Hotel; Chapter 6: Conclusions and suggestions.
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