Tóm tắt:

Chapter 1: Introduction – shows the rationale for choosing the topic, the aims and objectives, the scope, the methods and the organization of the study; Chapter 2: Theoretical background. It introduces theories related to the hotel business; Chapter 3: Case description. It focuses on describing the overview and reception department at Indochine Hotel Kon Tum; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions. This part is the summary of research’s finding.