Tóm tắt:

Chapter 1: The introduction of the graduation paper including rationale, aims, and objectives, the scope of the study, method of the study, and study’s organization; Chapter 2: Theoretical background about the hotel and the quality of the front office department; Chapter 3: Case description describing the overview of the front office department at Furama Resort; Chapter 4: Analysis of the strengths and weaknesses of the front office department and evaluation; Chapter 5: Suggestions for improving the front office department quality at Furama Resort and the conclusion; Chapter 6: Synthesize research results and propose improvements for the service process of the front office and Duy Tan University.