Tóm tắt:

The thesis was initially choose six factors impact the loyalty of employee from the theoretical basis including salary, reward, work environment, colleagues, employee benefits, training and development policies. Depending on the establishment, we design survey about the factor affect the loyalty of employee at Novotel Da Nang Premier Han River. We use quantitative method, which answer the questionnaire in survey. We publish 200 surveys and get about 175 survey then.